Shipping policy

Shipping Policy

Thank you for visiting and shopping at SCHONERT. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a tracking number.

2. Shipping Rates & Delivery Estimates

We strive to deliver your package as quickly and efficiently as possible. We offer standard expedited shipping to ensure your products arrive safely.

Estimated Delivery Time: 5 to 8 business days.
Shipping Charges: Shipping costs for your order will be calculated and displayed at checkout.

Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will normally become active within 24 hours.

4. Customs, Duties, and Taxes

SCHONERT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Lost Packages

If you received your order damaged, or if your package is lost in transit, please contact us immediately. Please save all packaging materials and damaged goods before filing a claim so our customer support team can assist you promptly with a replacement or refund.